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File #: 21-1604   
Status: Agenda Ready
File created: 10/25/2021 In control: Clark County Board of Commissioners
On agenda: 11/2/2021 Final action:
Title: Receive an update on the ongoing modernization and improved service delivery efforts of the Clark County website. (For possible action)
Attachments: 1. Staff Report, 2. Executive Summary.pdf
Date Action ByActionResultAction DetailsMeeting DetailsVideo/Audio
11/2/2021 Clark County Board of Commissioners  

Agenda note: DOCUMENT(S) SUBMITTED: 1. Slide presentation materials (15 pages), submitted by Clark County Department of Information Technology DISCUSSION: Following introduction of the item, the Board was addressed by Nadia Hansen, Chief Information Officer, who advised that the 15-year-old website was revamped last year for modernization and increased accessibility; partnered with IDEO to further evolve and humanize the website. A representative from IDEO, a consultant who provided recommendations, advised that the partnership formed with the County, and the County’s web development partner, was formed to advance the Clark County Information Technology Department’s strategic vision of modernizing the website to provide intuitive and convenient access to Clark County’s integrative services; worked to make the website more human-centered to meet the needs of its users; performed qualitative research to understand the needs; tested concepts for revised site design; five research insights guided IDEO’s recommendations to the County: efficiency, less information and more guidance, formal but friendly, clarity, and the diversity found in Clark County; recommended changes included streamlined content, a new look and feel, and content guidelines; showed the County beyond the Strip; content guidelines and standardized templates were provided to help maintain consistency across departments; and proposed a second phase which included a pilot strategy. Discussion followed regarding topics including the timeframe, will be encompassing the rural areas of the County in the design, modernizing the outward facing technology, streamline the content, and coordinated with the department heads and officials.
  Not available Meeting details Video/Audio Video/Audio

CLARK COUNTY BOARD OF COMMISSIONERS

AGENDA ITEM

 

Petitioner:

Nadia Hansen, Chief Information Officer

Recommendation: 

title

Receive an update on the ongoing modernization and improved service delivery efforts of the Clark County website.  (For possible action)

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FISCAL IMPACT:

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Funded PGM/Grant:

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Additional Comments:

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BACKGROUND: 

The Clark County Information Technology Department is leading innovation in the use of technology through our vision of: Modernizing to provide intuitive and convenient access to Clark County integrated services. As part of this endeavor, we are iterating upon our current website.